Cannot deregister devices on Virgin Go

[tk007b]

Hi there, 

I think the problem has been caused by browser updates as updating it, screws up the registered device (as it thinks it's a different device)

Unfortunately, I cannot seem to unregister my old entries, when i click on the deregister button, it opens a browser window and just hangs. I think it's trying to go here https://manage-virgintvgo.virginmedia.com/skydevices but the browser hangs and times out. I have tried this on multiple browsers. All previous posts result in an Admin person sending a PM, so i cannot work from a previous topic (I did try!)

Any help appreciated (Shame it doesn't use mac address for the device)

Cheers

TK

[newapollo · Accepted solution]

HI TK,

The link you provided is for Sky Sports devices, not TV GO devices.

You should be able to manage your Sky Devices by logging into 

http://manage-virgintvgo.virginmedia.com/skydevices 

Make sure it's http and not https.

It's best to do this on either Edge or Firefox browsers as there is often an issue if using Chrome.

Any problems either try an incognito window or clear your browsing history

For TVGO devices  use http://virgintvgo.virginmedia.com/en/settings/device-management.html 

Again make sure it's http and not https and either try an incognito window or different browser if it doesn't work.

[tk007b]

Thank you, the http: links worked. 

The Sky devices link worked in Safari (I'm using a Mac) didn't try Firefox but doesn't work in Brave or Chrome.

The Virgin-Go is done by registering and if you have used all 5, then it asks you which one to replace, so that's fine. It would have been nice to clear the unused one's down like I can do on the Sky registered devices but it's not a big deal 

Appreciate the help

Cheers

TK 

[newapollo]

Hi again TK,

Thanks for updating the thread, pleased you've manged to sort out your devices.