Menu
Reply
calvinjl
  • 5
  • 0
  • 1
Tuning in
200 Views
Message 1 of 4
Flag for a moderator

Cannot Sign In

Hi there, I've had Virgin Media TV for a long time now and have never been able to sign in and use Virgin TV Go at all, I've used multiple different browsers, my phone and different devices, sign in is currently not possible is the message I usually get, I am able to sign into My Virgin Media account on the main website for bills just fine so I know my details are correct.

Any help would be great!

Travis_M
  • 3.58K
  • 126
  • 264
Forum Team
Forum Team
165 Views
Message 2 of 4
Flag for a moderator

Re: Cannot Sign In

Hi @calvinjl

 

Thanks for posting on our community forum

 

Sorry to hear about this, have you ever logged onto the TVGo app via another device?

 

Regards

Travis_M
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
calvinjl
  • 5
  • 0
  • 1
Tuning in
160 Views
Message 3 of 4
Flag for a moderator

Re: Cannot Sign In

I've never been able to log into TV go on any device from my knowledge, but yeah i've used different devices, issues everytime I've tried.
0 Kudos
Reply
Gareth_L
  • 10.28K
  • 580
  • 1.14K
Forum Team
Forum Team
135 Views
Message 4 of 4
Flag for a moderator

Re: Cannot Sign In

Hi calvinjl

Thanks for your post 
TSorry to hear about the issue with your TVGO 
I can look into this for you 
If you don't mind, I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

0 Kudos
Reply