Can't watch CH5 on vm App on go over mobile data

[MarkH28]

Why can't you watch CH5 over mobile data on vm tvgo app? Is this a new thing?

[japitts]

Inability to watch certain C5 content over mobile data is nothing new, but it seems more prevalent of late.

[MarkH28]

I downloaded MY5 APP and watched it live on that over mobile data no problem. It was the snooker from 12:00-17 00 today.

Is it a virgin media thing then or ch5 thing, it not working over mobile data on vm tvgo app?

[japitts]

This will be down to the wholesale carriage agreement between VM & C5's owners - Paramount I believe. Having just installed the My5 app for experimenting purposes, I have to agree this is unusual.

Content owners are well known for pushing users onto their own branded services instead of using aggregation-type platforms, this could be another example.

[David_Bn]

Thanks for reaching out to us @MarkH28, and welcome back to our Community Forums.

It may be worth raising this directly with O2, who will now be supplying your Mobile data services, due to the merging of the businesses.

Thanks,

David_Bn