You need to have registered for My Virgin Media and also for TVGO, and sign into TVGO using your My Virgin Media details
Can you access my-virgin-media using your account email address and password?
Hey Alex62, thank you for reaching out and a warm welcome to the community I am sorry you can't get into TV GO.
Has any of the advice above helped at all?
What error messages are you getting? Thanks
Matt - Forum Team
New around here?