You need to have registered for My Virgin Media and also for TVGO, and sign into TVGO using your My Virgin Media details
Can you access my-virgin-media using your account email address and password?
Dave
I don't work for Virgin Media. I'm a Very Insightful Person, I'm here to share knowledge. Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks The do's and don'ts. Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
