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Climber321
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Can’t sign into tv go

Can’t sign in to the tv go app for over three months. Keeps failing can anyone help it’s never worked on my phone, laptop , tablet?

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Emily_G
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Re: Can’t sign into tv go

Thanks for the post Climber321 and welcome to our community.

 

Can you log into your My Virgin Media account? As it would be the same details.

 

Thanks, Emily.

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Climber321
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Re: Can’t sign into tv go

Yes I can sign into my account fine. I’ve also tried tv go on my laptop and it also doesn’t work on that. Keeps saying sorry not available now 

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Emily_G
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Re: Can’t sign into tv go

Thanks for confirming, have you been able to reset the password and try this? 

 

Let us know, Emily.

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Climber321
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Re: Can’t sign into tv go

Yes that didn’t work either it still says - sorry this isn’t available 

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Climber321
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Re: Can’t sign into tv go

Can you advise as I still can’t access tv on the go and this is one of the reasons I went with virgin. It’s now been three months !!

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Zoie_P
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Re: Can’t sign into tv go

Are you able to log on via the website?

Have you uninstalled and reinstalled the app?

Zoie

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Climber321
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Re: Can’t sign into tv go

Yes I’ve tried all that, the problem is clearly at your end. Why can you not sort this - if you don’t sort this I’m going to the advertising standards as it’s clear from the forum that many of your customers are experiencing this problem with a product that your advertise as free to all customers!

DrBJJ
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Re: Can’t sign into tv go

Let me know if you want some other customer testimony I’m in the same boat. Plain and simple it’s the worst app ever

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