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Can’t sign into tv go app

Hi, I cannot sign into my tv go app as it saying ‘oops that hasn’t worked, please sign in with your main user account. Sub accounts can’t sign in using this service’

I am signing in with my primary account that works with my virgin media app but it will not work on the tv go app. 

I’ve rang the call centre numerous times and nobody seems to have an answer as to why it thinks my main account is a sub account. They have referred me to the people who produce the app for virgin media but they said they would get it fixed within two weeks and it hasn’t been fixed and nobody has got back to me and when I ring the call centre again they start going through the process all over again as if it’s the first time reporting this issue. 

This is becoming very frustrating now as I’ve not been able to access this app at all since having virgin media and I use to use my sky go tv app all the time before switching to virgin media. 

Has anybody had the same issue and does anybody know the fix? 

 

Thanks

Andy

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Re: Can’t sign into tv go app

Hi andyw2405,

 

Sorry to hear of this TV Go issue. 

 

I'll pop you a quick PM so I can assist you further. 

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Re: Can’t sign into tv go app

I am having the exact same issue. Is there a fix for this?
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Re: Can’t sign into tv go app

I've not had one yet 

 


@Sanlougov79 wrote:
I am having the exact same issue. Is there a fix for this?

 

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Re: Can’t sign into tv go app

Hi Sanlougov79 

 

Thanks for the message. 

 

Can you confirm if you are still having issues with this?

 

Kind regards 

Chris. 

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Re: Can’t sign into tv go app

Yes still having the same issue Chris. 

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Re: Can’t sign into tv go app

Hi Chris,

I'm having the same issue... have tried resetting password etc. No joy.

can you please help...?

regards,

Sam

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Re: Can’t sign into tv go app

Hi Sam,

 

Thank you for your post, I am sorry you are having issues with your tv go. I will pop you a private message keep an eye out for the purple envelope 🙂 

 

Zoie_P

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Re: Can’t sign into tv go app

I have the exact same issue.  I keep getting the error about a sub account.  I also cant sign into the broadband app.  If it cant be fixed then I am going back to sky.  This is one of the services we really wanted. 

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Re: Can’t sign into tv go app

Hi Sazjc123,

 

Thank you for your post, I am sorry you are also having the same issue with your tv go. I will pop you a private message keep an eye out for the purple envelope 🙂 

 

Zoie_P

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