I've just upgraded my account, and whilst I wait for my kit to be delivered (a week later than promised, but that's another story) I was told I could use the Virgin TVGo website as I'm paying for it already.
However. I get this, all the time and can't log in:
Oops, that hasn’t worked!
Sign in is currently not possible. Please check back soon.
Thanks for your post and for reaching out to the Community Forums. Sorry to hear that you are not able to log into the TV GO app. Have you been able to log in since your post? Log ins require the primary email to access the TV GO service. You can find out more here
If you are using the primary email address and still need help let us know.
I have been trying for weeks to sign in to TV go with no success. Keep getting default oops that hasn't worked please try later. Have changed password several times. Have also uninstalled app and reinstalled several times. Can only assume that it is my user name that is the issue which is my virgin media e mail address. Pointless ringing 150 for assistance as I have a better chance of speaking to the Pope.
Totally frustrated long time virgin customer for TV, broadband, and mobile.
Reported a problem three weeks ago regarding not being able to sign in to virgin TV go. A that time after failed attempts by virgin staff to resolve the matter was referred to the moderator and I was advised that the issue would be resolved quickly. Well it wasn't and I still cannot sign in. Why????