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penfold77
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Can't sign into Virgin TV Go

I've just upgraded my account, and whilst I wait for my kit to be delivered (a week later than promised, but that's another story) I was told I could use the Virgin TVGo website as I'm paying for it already.

However. I get this, all the time and can't log in:

Oops, that hasn’t worked!

Sign in is currently not possible. Please check back soon.
 
Why am I not allowed to log in?
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Corey_C
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Message 2 of 21
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Re: Can't sign into Virgin TV Go

Hi penfold77,

Thanks for your post and for reaching out to the Community Forums. Sorry to hear that you are not able to log into the TV GO app. Have you been able to log in since your post? Log ins require the primary email to access the TV GO service. You can find out more here
If you are using the primary email address and still need help let us know.

Cheers,
Corey C

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penfold77
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Message 3 of 21
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Re: Can't sign into Virgin TV Go

Nope, still the same. Primary email is being used.

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Corey_C
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Message 4 of 21
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Re: Can't sign into Virgin TV Go

Hi penfold77,

 

Thanks for replying, I've reset the service, are you able to try now?

 

Cheers,
Corey C

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penfold77
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Message 5 of 21
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Re: Can't sign into Virgin TV Go

Still the same I'm afraid

 

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Corey_C
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Message 6 of 21
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Helpful Answer

Re: Can't sign into Virgin TV Go

Cheers penfold77,

 

I'll send you a PM to get your account details.

 

Cheers,

Corey C

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wavemakernick
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Message 7 of 21
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Re: Can't sign into Virgin TV Go

I can't access the log in. Please can someone help me?

Screenshot 2020-10-31 at 23.10.10.png

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Meafordman
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Message 8 of 21
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Re: Can't sign into Virgin TV Go

I have been trying for weeks to sign in to TV go with no success. Keep getting default oops that hasn't worked please try later. Have changed password several times. Have also uninstalled app and reinstalled several times. Can only assume that it is my user name that is the issue which is my virgin media e mail address. Pointless ringing 150 for assistance as I have a better chance of speaking to the Pope.

Totally frustrated long time virgin customer for TV, broadband, and mobile.

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John_GS
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Message 9 of 21
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Re: Can't sign into Virgin TV Go

Hi Meafordman

 

Thanks for posting and apologies for the TV Go issue. 

 

I'll PM you now to assist further on this.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Meafordman
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Message 10 of 21
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Re: Can't sign into Virgin TV Go

Reported a problem three weeks ago regarding not being able to sign in to virgin TV go. A that time after failed attempts by virgin staff to resolve the matter was referred to the moderator and I was advised that the issue would be resolved quickly. Well it wasn't and I still cannot sign in. Why????

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