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Can’t sign into Sky sports on Virgin go app. Reset password link expires as soon as I click on it??

Montiban66
Tuning in

on ‎06-01-2024 20:33

Has any got any ideas regarding resetting my password on Virgin go app? I can watch every single channel except sky Sports?? When I try to reset my password , the link to the reset says link expired? Even though I’ve just opened the email?? Virgin support have given me no help at all. Waited 25 hrs for a response on WhatsApp. After spending 4 hrs on the phone waiting to speak to an agent?! Worst customer service ever. Any help would be greatly appreciated. 

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Montiban66
Tuning in

on ‎06-01-2024 20:34

Has any got any ideas regarding resetting my password on Virgin go app? I can watch every single channel except sky Sports?? When I try to reset my password , the link to the reset says link expired? Even though I’ve just opened the email?? Virgin support have given me no help at all. Waited 25 hrs for a response on WhatsApp. After spending 4 hrs on the phone waiting to speak to an agent?! Worst customer service ever. Any help would be greatly appreciated. 

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newapollo
Very Insightful Person
Very Insightful Person

on ‎06-01-2024 23:10

@Montiban66 wrote:

Has any got any ideas regarding resetting my password on Virgin go app? I can watch every single channel except sky Sports?? When I try to reset my password , the link to the reset says link expired? Even though I’ve just opened the email?? Virgin support have given me no help at all. Waited 25 hrs for a response on WhatsApp. After spending 4 hrs on the phone waiting to speak to an agent?! Worst customer service ever. Any help would be greatly appreciated. 

You need to use the Sky Sports app to watch the Sky sports channels and use the same log in details that you use with the TVGo app.

 

sky sports app.jpg

 

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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