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Nick1878
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Can't sign in with sub account

Hi all,

I joined virgin media a few weeks ago. I've never been able to sign into the tv go app on android or the browser, i always get the same message saying my main account is a sub account, which it is not. Any help would be appreciated.

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Tom_F
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Re: Can't sign in with sub account

Hi Nick1878, thanks for your post. 

 

Sorry to hear you've encountered this problem when trying to sign into TV Go.

 

We can help get this sorted, I'll need to raise an IT ticket so will get in touch via PM to confirm a few details.

 

Tom 

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Tom_F
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Re: Can't sign in with sub account

Thanks for getting back to me Nick1878.

 

I've raised this with our IT team and will pop back with an update asap. 

 

Tom 

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Nick1878
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Re: Can't sign in with sub account

Thanks Tom!

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Tom_F
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Re: Can't sign in with sub account

@Nick1878 this should be resolved for you now - if you have any more problems please let us know.

 

Tom 

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Nick1878
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Re: Can't sign in with sub account

Hi Tom!

 

Works!!! Thankyou so much!