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paulmason2102
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Can't sign in to virgin TV go

Getting message "sign in is currently not possible" when trying to sign in using my virgin media username and password. This was previously working ok

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John_GS
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Re: Can't sign in to virgin TV go

Hi paulmason2102

Thanks for posting and welcome to the community. Sorry to hear of the TV Go issues. Has this started working since posting?

If not, the same log in details you are using to log in, do they work online for your My Virgin Media account?

Kind regards,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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paulmason2102
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Re: Can't sign in to virgin TV go

Still unable to sign in. I can access my virgin media account with same details.

Screenshot_20211224_131627_com.android.chrome.jpg

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Paul_DN
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Re: Can't sign in to virgin TV go

Hi paulmason2102,

Thanks for coming back to us, and confirming you are using the same login details for your online account which you are able to access, have you tried deleting the App then installing again?

Regards

Paul.

 

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