I can't sign into TV go on my iPhone, tablet or MAC. I get the error 'oops something went wrong, please try again later'. I have been trying to log in for around 3 weeks and have reset my password a number of times.
Thank you for your post and welcome to our community.
I am sorry to hear that.
Could you please uninstall and reinstall the app?
Could you also please ensure all devices have the latest software updates and try another browser.
Please also delete the cookies and cache.
Please pop back to us when you can.
Vikki - Forum Team
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I'm trying to sign in with the new details which work to view my new account/bills online. Yes I have the MixIt TV package. I'm basically a new customer with a new account and all new equipment.
Thank you for your reply.
Can you please complete a password reset for your My Virgin Media details and then try to login again?
You may need to clear Cache and Cookies again prior to logging in.