Thank you for the information, the TV Go app is a free add on service we offer with the paid for services.
If you're experiencing some broadband issues as well as this it may be the broadband that is causing the TV Go issues, as this is what it is streamed through.
Can we first ask if you could please try to log into the TV Go app using a web browser instead of the application?
Alternatively, if possible, could you please try do so with a device which is plugged into the Hub through an ethernet cable?
In regards to your broadband issues, is this just through a wired device or mainly WiFi?
Is there anything showing in regards to this on our service status page?
Are you able to run a speed test through both wired and wireless devices if possible? Post your results here covering any personal details please.
You can also run a BQM to monitor your connection and then link this to us so we can check if there are any drop outs.
I'll also include our WiFi Help page here if this is mainly WiFi related.
Thank you, Emily.
