Virgin Media Community

[grimble49]

I, like many other users who have posted on here seem to be unable to log in to TV Go. I am getting this error message telling me I cant log in using a sub account & to use a main account. I am trying to log in the same way i have always done so why is it such a problem now ? I reported this over the phone 3 days ago and the problem has not been rectified. Can one of the team please contact me o get the problem sorted or it looks like Virgin will lose my custom.

[Scragster187]

VM. You need to get on this. I am also unable to log into the app, done all the obvious stuff such as deleting and re installing app, using different devices. I definitely am using my correct primary account - I can access your other apps and the website and log into sky sports. It’s clear from the number of post on the forum there is a problem but you seem to be doing nothing about it.

[grimble49]

Virgin Media .... Please contact me so this issue can be resolved. Looking through previous posts I can see that you have replied to other users with exactly the same problem telling them the fault has been sorted. This obviously isn't the case as I and other users are still suffering from the problem. Please contact me as soon as you can.

[Paul_DN]

Hi grimble49,

Thank you for coming back to us, if you have tried everything and still get the same issues so I can help further I will send you an invite into a private chat, please click on the purple envelope to accept.

Regards

Paul.
 

[Wasitn87]

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@Paul_DN wrote:

Hi grimble49,

Thank you for coming back to us, if you have tried everything and still get the same issues so I can help further I will send you an invite into a private chat, please click on the purple envelope to accept.

Regards

Paul.
 

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Hi there, I'm experiencing the same issue with TV GO APP and webpage as well as with virgin connect app since my services were activated 2 weeks ago, if I may ask were you able to solve the issue please? I spoke in private message to Chris from VM, gave all the details and he sent the issue to the IT team which I'm waiting for over a week now, nothings been solved. Please help if you know something about it 🙏 thank you