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Chrisntlworld
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Can't sign in to TV GO on my PC

I have been using this app for a long time, but now it asks me to sign in.  Then says Oops that hasn't worked ,Please sign in with your main user account. Sub-accounts cannot sign in

As far as I know I only have a mani account and no sub accounts.

 

Kind regards

 

Chris

KevC1980
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Re: Can't sign in to TV GO on my PC

same message and issue.
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KevC1980
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Re: Can't sign in to TV GO on my PC

same issue with mine.

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walldom
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Re: Can't sign in to TV GO on my PC

yep, same..

Lufcnil
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Re: Can't sign in to TV GO on my PC

I have exactly the same issue also.

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Tom_F
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Re: Can't sign in to TV GO on my PC

Hi Chrisntlworld, thanks for your post - sorry for the delay getting back to you.

 

I'm also sorry you've encountered this error. This issue seems to be quite a common one at the moment, I understand the mods are collating examples. I've also raised a few IT tickets on behalf of some impacted customers that are still ongoing.

 

To help us get this resolved for you asap I'd like to confirm a few details with you too, so please look out for my PM I hope to hear back from you soon.

 

Tom

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Tom_F
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Re: Can't sign in to TV GO on my PC

Hi there. Just a quick update to let you know that we've now had confirmation that a wider issue has been acknowledged and a ticket has been raised so hopefully the relevant teams will have this resolved soon. Apologies for the delay, thanks to those who sent details over as requested.

 

Tom

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Crockret
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Re: Can't sign in to TV GO on my PC

A wider issue has been ackowledged...

Your customers could see that on the day this all started, it was obvious that there was a clear pattern.

It's now day 10. What an absolute disgrace.

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Tom_F
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Re: Can't sign in to TV GO on my PC

It's not been great I can appreciate that, we've fed that back from here & will continue to keep you posted as best we can.

 

Tom 

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