on 21-01-2023 12:22
Hi - when trying to replace a device on virgin Go I get the following message - have tried several times on different days but get the same message
Any help welcomed - have tried deleting the app and reinstalling but same issue
Thanks in advance
on 22-01-2023 12:29
Hi Dannymcd_
Thanks for posting and welcome back to the community.
Sorry to hear you are having issues registering a device. From that screenshot, it shows you still have 5 registered. When you try and un-register, what happens? Any error messages? Have you also tried the browser - https://virgintvgo.virginmedia.com/en/settings/device-management.html
Best wishes,
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on 22-01-2023 15:12
Thanks for responding John - the message on the screen shot is what I receive after clicking on one of the current devices and selecting Replace and the inputting the name of a new device
I also tried via the browser but I don’t get an option to replace / edit - see screen shot below
Thanks in advance if you have further suggestions
on 23-01-2023 15:19
Hi @Dannymcd_ thanks for your reply, I do apologise for this.
Please allow me to send you a PM so I can look to reset all devices for you, enabling you to start afresh.
Kindly expect a PM from me to arrive shortly and respond directly when you can!
Many thanks
on 23-01-2023 15:46
Hi Tom - t his appears to be resolved
Many thanks
on 24-01-2023 15:50
Hi @Dannymcd_
Thanks for your response
Absolutely great to hear this is now all resolved for you, please be sure to contact us if you require any further assistance.
Regards
on 29-07-2023 11:45
I’ve been trying to replace devices for weeks now and all I ever get is error message “unable to register at the moment try again in a minute “ this has been going on for weeks???
on 29-07-2023 11:55
Hi @Deannbob1, thank you for your post.
We're sorry to hear about the problem you've been experiencing 😔
I'll send you a private message so I can look to reset all devices for you. Look out for the envelope in the top right-hand corner.
If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.
Regards,
Daniel