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glasgowguy
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Can't remove duplicate devices

I have two devices registered with TV Go, my computer and my iPhone but they are both showing up twice in my device management taking up 4 of my 5 registered devices. On my computer there doesn't seem to be any way to make any changes to my devices and if I try to make changes from the iPhone app I just keep  getting a message saying that the device can't be registered and to try again in a few minutes.  I haven't made any changes to my devices in the last few months.

Some help would be greatly appreciated

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Chris_W1
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Re: Can't remove duplicate devices

Hi glasgowguy, thanks for the message and sorry to hear that you are having issues with the TV go service. We will be able to reset the devices for you. Can you confirm if you are still having issues with this or have since managed to get this resolved? Chris 

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glasgowguy
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Re: Can't remove duplicate devices

Hi Chris

I'm still having issues with the duplicates and I would like to have my devices rest

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Corey_C
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Re: Can't remove duplicate devices

Hi glasgowguy,

 

Apologies for the delayed response, Are you still needing this reset? I can get this done for you.

 

Cheers,

Corey C

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