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godimgood
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Can't remember my main user account to sign in with

Been trying to sign in to TV Go but i get this message:

Capture.PNG

I don't think i can face waiting on the phone for another 2 hours to speak to another call centre.. Is there anyway i can just make my secondary account a primary account? As well as they always want to speak to my wife as she must of set up the account to begin with about 15 years ago i think with NTL World... Many thanks

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Emma_C
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Re: Can't remember my main user account to sign in with

Hi Godimgood, 

Thanks for your post and welcome to our community. 

Very sorry for the issues with TV Go and for the delay in replying, we have been busier than usual. 

 

Are you still having this issue at the moment?

 

Are you using the same details as your online account to sign in? 

Emma_C - Forum Team
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