Can't login to Virgin Media Go app

[acdeag]

It says I need to login, I use exactly the same details as to get on MyVirginMedia yet it says Username or Password incorrect, when they are correct for MyVirginMedia. 

[Paul_DN]

Hi acdeag,

Thank you for reaching back out, have you tried changing the password on your Online Account and then trying again to get into the App?

Regards

Paul.  
 

[acdeag]

Yes I have, changed password logged back in correctly to MyVirginMedia, then tried the app and it failed, then went back to MyVirginMedia and got in ok.

[Paul_DN]

Have you tried deleting the app and trying again, also try deleting all browser Cache and Cookies?

Regards

Paul.

[acdeag]

Just tried that, made no difference

[Paul_DN]

Have you tried using a different device?

Regards

Paul.

[acdeag]

Yes, same on my iPad

[Paul_DN]

Have you been able to log into the App previously, are you new to Virgin Media or moved recently?

Regards

Paul.

[acdeag]

I rejoined last weekend.

[Paul_DN]

Have you set up a new Online Account with your new account number, it can also take a little while once joining us for the App to recognise the account.

Regards

Paul.