Menu
Reply
fizzlepopple
  • 21
  • 0
  • 1
On our wavelength
451 Views
Message 1 of 7
Flag for a moderator

Can’t login to TV Control app

Hi there - I can login to my account online just fine but for the past 6 weeks I have not been able to login to the TV control app on my iPhone. 
my iPhone is updated. 
my V6 box is updated. 
my network remotes work just fine. 
At the login I get a tick after my email address and then another tick after entering my password but then it scrolls round to the login page again telling me that I’ve got capslock on or some such nonsense - try again or use the help pages. Everything I can think of has been done but just not working. 
thoughts 

cheers!

0 Kudos
Reply
Travis_M
  • 3.94K
  • 140
  • 290
Forum Team
Forum Team
388 Views
Message 2 of 7
Flag for a moderator

Re: Can’t login to TV Control app

Hi @fizzlepopple

 

Thanks for posting on our community forum!

 

Are you able to log in via a different device?

 

Regards

Travis_M
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
newapollo
  • 14.2K
  • 1.9K
  • 4.38K
Very Insightful Person
Very Insightful Person
377 Views
Message 3 of 7
Flag for a moderator

Re: Can’t login to TV Control app

Hi @fizzlepopple 

I would also clear the cache and cookies ain my current browser and try again.

Also try usinsg an incognito window or different browser.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


I don't work for Virgin Media.

I'm a Very Insightful Person, I'm here to share knowledge. Learn more

Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks

The do's and don'ts. Keep the community welcoming for all. Follow the house rules
0 Kudos
Reply
fizzlepopple
  • 21
  • 0
  • 1
On our wavelength
373 Views
Message 4 of 7
Flag for a moderator

Re: Can’t login to TV Control app

Yes - thanks - have done all that. Plus - it’s not logging in to VirginMedia I’m having an issue with - it’s logging in to the TV Control app - which is a completely different thing…

 

I have done the basics - and the slightly less than basic… still no joy

0 Kudos
Reply
Lee_R
  • 6.3K
  • 291
  • 656
Forum Team
Forum Team
349 Views
Message 5 of 7
Flag for a moderator

Re: Can’t login to TV Control app

Hi @fizzlepopple thanks for getting back to us.

To eliminate whether or not it's an issue with your specific handset and IOS, are you able to test on a different device?  If anyone in your property has an android device?

Regards

 

Lee_R

0 Kudos
Reply
fizzlepopple
  • 21
  • 0
  • 1
On our wavelength
346 Views
Message 6 of 7
Flag for a moderator

Re: Can’t login to TV Control app

No Android device in the house… however - if it were an iOS specific complaint I would suspect many would be raising it… probably…!

0 Kudos
Reply
Gareth_L
  • 10.85K
  • 604
  • 1.2K
Forum Team
Forum Team
326 Views
Message 7 of 7
Flag for a moderator

Re: Can’t login to TV Control app

Hello fizzlepopple

Thanks for replying

I wont ask any more questions as you have tried everything all ready 

It would be best if I sent you a private message to pass security 

Then I can take a look in a bit more detail

If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

0 Kudos
Reply