on 24-09-2021 17:05
I have just got a new phone and the connect app needs me to login again. But, it won’t recognise my username and/or password. It is correct. I have triple checked. It just won’t accept it.
Any ideas?
Thanks
on 25-09-2021 10:06
Seems as though it was the same problem I have had before. I had to reset password. Luckily I was eventually able to remember my security question answer and got it done that way.
Thanks for the support.
on 25-09-2021 11:40
Thanks for the update.
Pleased to see it's all sorted now.
Stay safe and take care
on 05-08-2022 07:17
I haven't been able to sign in to any of the Virgin Media apps on my phone for months.
Every time I try to login, it just times out. I have tried uninstalling and reinstalling, but nothing works. Also, I've noticed, since I got my Hub4, all Virgin Media hotspots, including the one at my address have disappeared - I have noticed this on my computer as well, although I can't use a pc or laptop at a hotspot anyway, which is absolutely ridiculous.
Obviously a problem with Virgin Media and not do do with our devices.
on 06-08-2022 14:36
Hi @Celesta, thanks for posting and welcome back to our community.
Sorry to hear that you're having issues access our apps. Could you expand on which apps these are? As the connect app, is not supported by the hub 4. Also, is your username one that you set up on your existing account? Or has it been linked to a former account or at a former address? Finally are you able to sign into My Virgin Media, on a desktop or laptop? We can take a look at your hotspot settings from here if required, but have you checked them in the online account?
Regards
Lee_R