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davidthomson197
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Can't login Virgin TV Go

I can't login to virgin tv go. My name and password are correct but I get an oops. That hasn't worked error message. 

I've tried phone, tablet,  laptop. App and web browser. Always get the same message.

Any help greatly appreciated:)

 

 

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Zak_M
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Re: Can't login Virgin TV Go

Good morning @davidthomson197 

 

Welcome to the forums and thank you for your post. 

 

Are you still unable to view the TVGO services? If not we are able to look further into this for you.

 

Kind regard,

Zak_M

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davidthomson197
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Re: Can't login Virgin TV Go

Hi Zak

Yes I am unable to access tv go services and would appreciate your help. 

Many thanks

David

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Zak_M
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Re: Can't login Virgin TV Go

Thank you confirming that for me. 

 

Are you able to let me know what devices you are currently trying to access this on? 

 

Are you able to let me know the version of the app?

 

 

Kind regards,

Zak_M

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davidthomson197
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Re: Can't login Virgin TV Go

Samsung galaxy s9+. App version 2.3.55

Chromebook via the web

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Zak_M
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Re: Can't login Virgin TV Go

Thank you for confirming that information. 

 

I am going to need to raise an IT ticket regarding this. 

 

I am going to drop you a PM,  please can you also take a screen shot of the error message so I can add it to the IT ticket. 

 

Kind regards,

Zak_M 

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