Hi I have just done what you have asked for in that I have re booted the hub then the TiVo box and then deleted and reinstalled the app on my phone,again nothing.
further to this the virgin technical department have not got back to me again!
This has been going on for long enough and unless it is fixed this is a clear breach of contract and I will take these matters further.
is it too much to ask to have this service working, you can’t say that Virgin have not encountered this before.
Van you sign post this as a matter of urgency as I have been patient for far too long