i keep on getting this message on my phone.I have deleted and re installed the app and made sure my iOS updates are all current, and I’m on the same WiFi network but I’m still getting the same message! I’m confused as I use this regularly and this has only just started about 1 week ago !!!
I have called numerous times now and each time I have had to explain the situation again to a different person.
Each time they tell me to do the same ie delete and the install the app.Norhing is working and they say they will revert it to a supervisor or a higher technical department. Each person assures me they will call me back and they have not.
To say I’m disappointed and upset with the lack of customer service is an understatement. This has been going on for months now and still no joy. Have you any suggestions ?
I will try this again in the morning but I have done everything from re booting the hub,tv box deleting the app and reinstalling.I had a similar problem I think a few years ago and it was something to do with the tv box configuration 🤔
😡 Right I have followed your instructions to the letter and now just ensued that im Connected to the network as per your instructions. It is still not working, what do you suggest now as I’m not prepared for this to carry on any longer?