Can't log in to TV on the Go

[augtrufo]

Hello,

I get the following error message when I try to log in to TV on th Go:

Username or password incorrect. Please retry and click the box below to prove you are not a robot.

Username and passwords are correct as I can connect to My Virgin Media without any issues.
I tried to reset the password but same issue.

Thanks

[Paul_DN]

Hi augtrufo,

Thank you for reaching out to us in our community and welcome, sorry to hear you have been unable to log into our TV Go App.

When you are trying to sign in what is it you are signing into, are you using the same log ins you use for your Online Account?

You can find some further help/ support around our TV Go App here.

Regards

Paul.