on 05-07-2021 23:09
Like so many on this forum, I am unable to login to the TV Go app
Can someone from the support team work whatever magic was done for the other posts please?
on 07-07-2021 08:42
Hi jnewc, thanks for getting in touch.
Sorry to hear you've encountered an issue accessing TV Go.
Can you confirm what happens when it's not successful - is there a specific error message or anything like that?
Also, have you noticed if you're able to create a new email address via your online account? I know that doesn't seem relevant, but from experience I understand the two issues often come as one.
Tom
on 13-07-2021 08:09
Hi Tom,
I get the same message as in the other threads:
"Oops, That hasn't worked.
Sorry - we can't sign you in right now. Please try again in a few minutes."
If you do a quick search, you'll see dozens of these threads, even if only looking over the past 12 months.
As far as I'm aware, there is no way to create a new VM email, and even if there was my account is tethered to my personal address that I would like to continue using. (Unless there is no way to use TV Go without the VM email in which case, while completely bizarre, I'd be willing to try).
Again I would implore you to check the other threads - all of the posters were eventually PMed by someone at VM and then said that their issue was quietly resolved without a solution being posted. I'd like the same thing please, as whatever the magic sauce is lies in those posts.
Best,
Jack
on 13-07-2021 11:31
I'm going to send you a Private Message jnewc to get some more details from you.
Looking forward to your reply.
Rob
on 14-07-2021 12:37
You're welcome jnewc, hopefully hear back from them in the next couple of days so I will let you know once I get an update 🙂
Rob