Hi Silbers7519 👋 welcome to the community! Thank you for posting.
Sorry to hear about these issues with the TV GO app. Can we just check which make and model device you are using to access the TV GO app? You should be able to use it via your mobile connection. Your mobile device will need to have software of Android 5.1 or later, or iOS 11 or later.
Can we also check you are trying to use the service in the UK?
You can see more information about using the app via the help page on our website here 👉 How to use Virgin TV Go app | Virgin Media Help
Let us know, and we will do our best to offer further support! Thank you!
All the best. 🌞
Molly