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Can’t download anything to TV Go app

anolan_020767
Joining in

I’m a new Virgin customer and can’t download anything to watch on my mobile.

 

I’ve already seen a few posts going back a few months but nowhere do I see a solution.

I’ve got the latest app version

 

any fix please ??

1 REPLY 1

Paulina_Z
Forum Team (Retired)
Forum Team (Retired)

Hi @anolan_020767,

Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you're having some issues downloading programmes on your TVGo App!

Can you tell us if you're trying to download programmes you have access to?

What happens when you try to down load a programme? Does an error message show up? 

Please let us know so that we can assist further. 

Thanks! 

Paulina_Z
Forum Team

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