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Can”t access recordings with V360 box

Had A 360 box for 2 weeks but TV Go recordings a problem.

Initially the app didn’t”t work so deleted and reinstalled. Live TV OK but all recordings were requesting a PIN. Typed in PIN but then entered a loop where “playback loading” message appeared followed by another request for the PIN. This loop continued without ever playing the programme.

SomI decided to delete and reinstall the app but I now get a message saying that I can only play recorded programmes on my “home network” and to check that I am on the same SSID as my Virgin box. 

Can anyone please help me to understand why I had the initial PIN problem and how to resolve the network issue (I have no idea what SSID means!).

Thanks in anticipation!

 

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Re: Can”t access recordings with V360 box

Hi there @Jarvo1961.  I am genuinely sorry for the delay in the response.

I am really sorry to hear you're having issues since you changed to the 360 box.  Are these issues still ongoing or have they been resolved?  

Regards


Lee_R

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