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Can't access Sky Sports - "An unknown error has occurred"

platypuss
Joining in

Having a recurring issue with accessing sky sports from Chrome browser on PC. Here are the steps I am following.

Virgin TV Go opens and works fine.

Clicking on a Sky Sports channel pops up a window saying I need to watch on Sky Sports.

I click on the "Exit to Watch" button.

A Sky Sports browser window opens.

I navigate to the game and click "Login to watch".

A new SkyID browser window opens.

I select the "Virgin TV Uk" button.

Another window opens with "An unknown error has occurred" and no other info. There is no opportunity to enter any login details.

The URL for the webpage is "https://accounts.sky.com/sign-in/error?wholesaleerror"

This used to work fine before.  It still works fine on my Android mobile.

I have 3 slots remaining in my VM device registration.

 

1 REPLY 1

Tom_W1
Forum Team
Forum Team

Hi @platypuss thanks for your post although I'm sorry to hear you're unable to watch Sky Sports on your PC at the moment.

Can you please try to delete all of your cookies and clear cache in your Google Chrome browser? Does this help?

Many thanks

Tom_W