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barra733
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Can't Register a New Device

Recently got a new Laptop. 

Gone onto the TV Go App and tried to watch a program, but get a message that I need to replace a device as I'm at the max.  So, go to one of the devices and select replace and save changes.  Try to watch program again and get the message that I need to replace a device.  Same as before... can't seem to register a new device. 

Done this through the App and the web page as well, same results.  Also tried clearing my cache and going through the setting/devices page but get no option to swap or delete devices.

How am I supposed to register a new device..?

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Gareth_L
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Message 2 of 19
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Re: Can't Register a New Device

Hello barra733


Thanks for your post and sorry to hear about the device limit reached 

Have you been able to get this sorted yet?

If not, I have sent you a private message to gain account access

Please ignore it if you dont require any assistance

Gareth_L

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barra733
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Message 3 of 19
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Re: Can't Register a New Device

Hi, thanks for the response - this still isn't resolved.  I've looked at my private messages and can't see anything from you...

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Gareth_L
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Re: Can't Register a New Device

Hello barra733

Can you please check your Private Messages again 

Gareth_L

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Gareth_L
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Re: Can't Register a New Device

Hello barra733

Thanks for your private message and passing security 

Can you please try a new device now 

Gareth_L

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barra733
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Message 6 of 19
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Re: Can't Register a New Device

barra733_0-1602697121408.png

Hi Gareth - So, I went in and tried to register the new laptop.  It showed 0/5 devices registered.  I clicked to register this device, and then got this screen that now shows 1/5 devices registered but still says I need to register this device... not sure what's going on.

 

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John_GS
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Message 7 of 19
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Re: Can't Register a New Device

Hi, barra733

 

Thanks for coming back to us. If you go to your devices registered, is it showing this device? 

 

Kind regards,

John_GS
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barra733
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Message 8 of 19
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Re: Can't Register a New Device

I think so - it's showing as 'My Computer - Google Chrome', but then I go to try and watch something I get asked to register the device again

barra733_0-1602698911064.png

 

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John_GS
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Message 9 of 19
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Re: Can't Register a New Device

Try Internet Explorer, Edge or Firefox please see if it works 🙂

 

Kind regards,

John_GS
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barra733
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Message 10 of 19
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Re: Can't Register a New Device

Yes works in both Edge and Explorer but have to register the device in each.  I now have the same laptop registered 5 times and still can't watch through the app or in Chrome.

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