No matter what I do including have a new password sent by email I can't activate my TV go account
I'm really sorry you're having some issues accessing your TV GO account, this isn't good.
I'd also like to apologise for the delay in getting back in touch, we have been busier than usual.
Has this been sorted since your post?
If not then please can you expand on what is happening exactly when you try to use TV GO?
Is there a specific error code?
Does this happen on all devices?
Keep us posted so we can help further.