Menu
Reply
Highlighted
  • 27
  • 0
  • 3
On our wavelength
476 Views
Message 1 of 8
Flag for a moderator

CNN pixelating on Virgin Go

Recently the video for  the CNN feed on Virgin Go keeps pausing or pixelating.   The audio is unaffected.    This is a recent deterioration and does not seem to be happening on other Virgin Go feeds.      Can any of the techies comment on why this may be happening ?

 

Andrew

0 Kudos
Reply
Highlighted
  • 1.4K
  • 77
  • 114
Forum Team
Forum Team
389 Views
Message 2 of 8
Flag for a moderator

Re: CNN pixelating on Virgin Go

Hi zimmer46,

 

Thanks for your post and for reaching out to the community forums. Apologies for the late reply. Are you still having pixelation on CNN?

 

Cheers,

Corey C

0 Kudos
Reply
Highlighted
  • 27
  • 0
  • 3
On our wavelength
372 Views
Message 3 of 8
Flag for a moderator

Re: CNN pixelating on Virgin Go

Yes CNN is still pixelating and video stopping while audio continues.   Some days are worse than others.

0 Kudos
Reply
Highlighted
  • 1.4K
  • 77
  • 114
Forum Team
Forum Team
366 Views
Message 4 of 8
Flag for a moderator

Re: CNN pixelating on Virgin Go

Thanks for replying, zimmer46

 

Can you confirm if the box is on currently? I'm attempting to the connect to the box and is showing as 'unreachable'

 

Cheers,

Corey C

0 Kudos
Reply
Highlighted
  • 27
  • 0
  • 3
On our wavelength
365 Views
Message 5 of 8
Flag for a moderator

Re: CNN pixelating on Virgin Go

The issue is not on the Tivo box.   It is on the Virgin Go app running on a PC

0 Kudos
Reply
Highlighted
  • 1.4K
  • 77
  • 114
Forum Team
Forum Team
357 Views
Message 6 of 8
Flag for a moderator

Re: CNN pixelating on Virgin Go

Apologies for not reading this in the title. Can you confirm if this is happening on any other device using the app? I'm having a look now and not seeing the pixeling.

 

Thanks,

Corey C

0 Kudos
Reply
Highlighted
  • 27
  • 0
  • 3
On our wavelength
352 Views
Message 7 of 8
Flag for a moderator

Re: CNN pixelating on Virgin Go

I've not used the app on my tablet recently.  I'll monitor it for a day or so and see what its like and report back.
On the PC I use the new Edge browser in Windows 10, but I'll try Chrome just in case its possibly browser related.

 

Andrew 

0 Kudos
Reply
Highlighted
  • 1.4K
  • 77
  • 114
Forum Team
Forum Team
347 Views
Message 8 of 8
Flag for a moderator

Re: CNN pixelating on Virgin Go

Thanks zimmer46,

 

Let us know how it goes on the iPad

 

Cheers,

Corey C

0 Kudos
Reply