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But sort on tv go app

But sport on virgin tv app keeps saying it is unavailable. What is the problem?

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Re: But sort on tv go app

Hi Johnnyess58. Thanks for posting and welcome to our community.  

I am really sorry to hear you're having issues with watching BT Sports on your TV Go App.  I realise this may sound a silly question.  But is BT sports still a part of your subscription?  Were you able to access on your box?

Regards


Lee

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Re: But sort on tv go app

Yes, I have the full TV package and can see BT sport on my TV but am still getting a service not available message on the TV Go app.

I have done some searching and have seen something about a technical problem that should have been resolved by 9 November, but it obviously has not been fixed. The general lack of info about this is pretty poor!

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Re: But sort on tv go app

I am sorry Johnnyess58

Can you also confirm you're using the same details as you My Virgin Media login details?  And what device you're using to sign in?

Regards


Lee_R

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Using iPad Pro and yes logging in with my virgin account log in. Sky sports app working, but not BT... which has worked in the past.

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Re: But sort on tv go app

And do you know if the issue exists on other devices?  Sorry, I need to understand if the issue is the app working with IOS or if it's the app as a whole.

Regards


Lee_R

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Re: But sort on tv go app

I can watch it on my Samsung phone, but not on my iPad Pro.

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Re: But sort on tv go app

Thanks for confirming.  Have you tried unregistering/re-registering the device?

Regards


Lee

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I would do, but I can’t see how I can de-register the device in the app. the list doesn’t highlight any of the devices to enable any actions.

It only allows you to deregister an existing device on the list when you register a new device.

John

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Re: But sort on tv go app

 

John, 

I am going to drop you a private message.  Please look out for the purple envelope in the top right of your screen.

Regards


Lee

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