Virgin Media Community

[GK23]

• Hi, the subtitles for Bullet Train on Virgin TV Go are out of sync with the audio (appear long before the audio and picture) 
• Has anyone else had this and know if there’s any way to fix? 

[Ilyas_Y]

Hi @GK23, thanks for reaching out to us and a warm welcome to the Virgin Media forums. 👋🏼

I'm sorry to hear about the issues with the subtitles on Bullet Train. 😞
May I ask if this is the only show affected?
If you sign in to the app on another device, does the issue continue there?

Let us know.

Kind regards,
Ilyas.

[GK23]

Hi Ilyas,

Yes, it is the only programme affected. All others work fine. The issue does also continue when watching it on another device. 

thanks 

[Alex_RM]

Thanks for getting back to us GK23 🙂

I've double checked this, and as the subtitles are provided by the broadcaster, sadly it's not something we're able to help with.

Alex_Rm