on 03-03-2023 11:49
on 04-03-2023 14:44
Hi @GK23, thanks for reaching out to us and a warm welcome to the Virgin Media forums. 👋🏼
I'm sorry to hear about the issues with the subtitles on Bullet Train. 😞
May I ask if this is the only show affected?
If you sign in to the app on another device, does the issue continue there?
Let us know.
Kind regards,
Ilyas.
on 04-03-2023 15:00
Hi Ilyas,
Yes, it is the only programme affected. All others work fine. The issue does also continue when watching it on another device.
thanks
on 06-03-2023 09:11
Thanks for getting back to us GK23 🙂
I've double checked this, and as the subtitles are provided by the broadcaster, sadly it's not something we're able to help with.
Alex_Rm