My package is MixTV. I don’t understand your personal pick comment as I will not pay anymore as already paying far too much for only watching 4 extra channels Sky Max and Sky Witness and rarely Sky Arts and Eurosport.
Dean is trying to establish whether this is an issue with your TV package, and if you're on Mix TV - my only question would be to clarify whether you mean "MixTV" or "Mixit TV" as the two are different and are easily confused.
If you're genuinely on MixTV, then this includes access to Sky Witness & Sky Showcase in SD, so you should have access to CatchUp content from these channels, albeit not boxset programmes.
If you're on Mixit TV, then that's different and you will need to have at least one of the personal picks that includes access to the "entertainment" suite. You mentioned in your first post that you've recorded this programme on your set-top-box, so I presume from this that you do indeed have access to this channel in SD at least.
My suspicion is that this error is app-related rather than package-related - at least one other VIP user has managed to replicate this issue "behind-the-scenes" - but that's where I think Dean was coming from. So thankyou for clarifying, that helps.
Now let's leave this to the staff team to follow up.
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