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Box sets not working on TV Go App

Hi, 

Trying to watch any box sets on the TV go app and it comes up with - 'an error occurred - sorry we can't play this at the moment' 

Can anyone help? Live TV works but the box sets do not. 

Cheers

 

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Message 2 of 12
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Re: Box sets not working on TV Go App

I too have this problem. Did you get a fix for it?

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Re: Box sets not working on TV Go App

Nope - nothing! Hoping someone on here can help me

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Re: Box sets not working on TV Go App

Hi Rawly, 

Thanks for your post and welcome to our community. 

Sorry to hear you've been having some issues with the box sets on TV Go, it's not what we like to hear. 

Do the box sets work on your V6 or TiVo box fine? 

I can appreciate you posted this on Wednesday so is it still an issue now?

 

Emma_C - Forum Team
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Message 5 of 12
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Re: Box sets not working on TV Go App

I'm still ha ing this issue, 3 weeks or so. Works fine on v6 box.

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Message 6 of 12
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Re: Box sets not working on TV Go App

Thanks Brumguy_c, 

Can you confirm what box sets you've tried so we can test it from here? 

Emma_C - Forum Team
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Message 7 of 12
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Re: Box sets not working on TV Go App

None of them work. I've randomly tried to play about 20 of them in the last 10 mins 

 

All returning  the error...

Sorry - we cant play this at the moment (300)

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Message 8 of 12
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Re: Box sets not working on TV Go App

Hello brumguy_c

I have reset your devices from here 

Can you please try uninstalling and reinstalling the App again 

See if this helps 

Gareth_L

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Message 9 of 12
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Re: Box sets not working on TV Go App

Uninstalled and re-installed. Still not working.

 

Whata next?

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Message 10 of 12
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Re: Box sets not working on TV Go App

Thanks for trying that 

Can I ask what device you are using

Gareth_L

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