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Heaven1999
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Blurry sky sport app

I use virgin media go and watch football through that, bt sports is fine but sky sports you need to use the sky sport app but the picture is blurry which makes the matches unwatchable. I’ve tried different thing it’s not the internet connection but I don’t know what else to do it only seems to be the sky sports channels as far as I can tell

Zach_R
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Re: Blurry sky sport app

Hi @Heaven1999,

Thank you for your post and welcome to our community forums. We're here to help.

I'm very sorry to hear that you've been having some trouble watching content via the Sky Sports app recently. Can you expand on the things you've tried thus far to amend this that you've mentioned?

Thanks,
 



Zach - Forum Team


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Heaven1999
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Re: Blurry sky sport app

I’ve tried using WiFi, having it connected in through the an Ethernet cable, and the WiFi isn’t the problem. The sky sports app is the only one that seems to be blurry, other programs are fine 

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John_GS
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Re: Blurry sky sport app

Hi Heaven1999

 

Thanks for coming back to us.

 

There's no known issues with it, however can you advise me - what device you're using, software version of it. Is it their desktop app if it's a laptop? Does this issue occur if using a different device etc?

 

Kind regards,

John_GS
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Heaven1999
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Re: Blurry sky sport app

The app is on my laptop which using windows 10, it only happens using the app on there. Can you recommend anything to do? 

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Ayisha_B
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Re: Blurry sky sport app

Hi @Heaven1999,

 

Thanks for coming back to us.

 

Can you try installing the app on a different device to see if you also get the same issue here?

 

Keep us posted.

Ayisha_B
Forum Team



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Heaven1999
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Re: Blurry sky sport app

I’ve downloaded the app on my phone as well and it does go blurry on there but not as much as on the laptop

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Corey_C
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Re: Blurry sky sport app

Thanks for your reply, Heaven1999,

 

Unfortunately we are unable to replicate the issue. Just to clarify, do you mean how the picture might be blurry when you furst start the stream, but then after a few minutes it should be clear?

 

Cheers,

Corey C

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Heaven1999
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Message 9 of 14
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Re: Blurry sky sport app

No the picture continues to go blurry through put the match, it can be clear for a few minutes then goes blurry again 

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japitts
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Re: Blurry sky sport app

That sounds like the resolution is changing to handle a varying connection speed.

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