Thank you for your post, we are very sorry to hear this has been the case. Has this issue continued since your post? If so, we would recommend deleting the app from your device, re-downloading and entering your details. Please let us know how you get on with this first step.
We are sorry to hear you have continued to experience this issue and we would like to take a further look into things for you. This will require confirming some account related security checks via a private message. We will follow up straight away.
Has anyone managed to resolve this issue? I'm also getting the black screen on an Android tablet 8.1.0 running the App Version 8.182(224) but works successfully on an old Android tablet v5.1 running the same App version.
Getting the same thing on a Phone and Tablet both running versions of Android 10. Saying 'Preparing' but then only black screen. I strongly suspect it might be caused by rooted devices.
I have tried it on 4 devices in my home and the 2 that are rooted, even using Magisk Hide and renamed, are giving me a black screen. The others one running Android 8 the other on 10 are not rooted and it works fine.
Hi Wam7, thanks for the message. I am sorry to hear that you are having issues with the Sky Sports, can you uninstall and reinstall thus ensuring that it is running the latest version of the software ^Chris