Menu
Reply
  • 9
  • 0
  • 0
Joining in
238 Views
Message 1 of 5
Flag for a moderator

Being asked to register already registered devices

I have the same problem.  The same device is listed many times.  I couldn't watch sky sports the other evening because of this.

I delete cookies on my windows 10 laptop, so presumably that's why this happens.

Why doesn't Virgin Media use the machine's Mac address (or maybe some other physical identification of the machine)?

0 Kudos
Reply
  • 6.93K
  • 359
  • 613
Forum Team
Forum Team
159 Views
Message 2 of 5
Flag for a moderator

Re: Being asked to register already registered devices

Hi Philip986pies

 

Thanks for posting and apologies for this issue. It's been fed back but I'll PM you now to reset devices.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

0 Kudos
Reply
  • 6.93K
  • 359
  • 613
Forum Team
Forum Team
156 Views
Message 3 of 5
Flag for a moderator

Re: Being asked to register already registered devices

Thanks for joining me on PM @Philip986pies

 

Just to update the thread, the TV Go devices have been reset

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

0 Kudos
Reply
  • 9
  • 0
  • 0
Joining in
149 Views
Message 4 of 5
Flag for a moderator

Re: Being asked to register already registered devices

Thanks John,

Is there not a more permanent solution?  It looks like the system needs its cookie to be there.  For those of us who clear down their cookies, the problem will come again.

 

Regards

Philip

0 Kudos
Reply
  • 6.93K
  • 359
  • 613
Forum Team
Forum Team
146 Views
Message 5 of 5
Flag for a moderator

Re: Being asked to register already registered devices

We've asked the question believe me 🙂

 

any issues give me a shout 

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

0 Kudos
Reply