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RobertCarson
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Being asked to register already registered devices

Everytime I sign in on every device(Phone, Laptop, PC) I'm being asked to register my device, even though everyone of the devices are already registered. So much so in fact that I actually now have multiple versions of the same device registered. Now I'm locked out from using my virgin go as I've reached the maximum number of devices registered.. 

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Anonymous
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Message 2 of 15
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Re: Being asked to register already registered devices

this happens when your computer deletes broswer data or the phone deletes the apps cache
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RobertCarson
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Re: Being asked to register already registered devices

My phone isnt deleting the apps cache though.

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Melissa_F
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Re: Being asked to register already registered devices

Hi RobertCarson, 

 

Thanks for your post and welcome to the community.

 

I'm sorry you've now reached the maximum number of devices registered. I can imagine this would be frustrating, if they have already been registered.

 

I'd like to get this reset for you, so I'll pop you a private message now.

 

I'll speak to you there.

 

Thanks

 

Melissa 

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dobbomum
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Re: Being asked to register already registered devices

HI - im having the same problem so it would be good if you could post the answer to the community forum. 

 

Thanks

 

 

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Melissa_F
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Re: Being asked to register already registered devices

Hi dobbomum, 

 

Thanks for your post and sorry you're also having the same issue. 

 

Are you now locked out of registering more devices? 

 

If so, I can have these reset for you.

 

I'll pop you a private message now.

 

Thanks

 

Melissa 

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HarryRogers
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Message 7 of 15
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Re: Being asked to register already registered devices

Hi, I am having the same issue.  FYI I regularly clear the cache on my browser so how can I stop this in the future and how can I get the list of current registered devices removed?

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Anonymous
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Re: Being asked to register already registered devices

you can't., If you clear your cache it will be seen as a new device
stevebolt
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Re: Being asked to register already registered devices

Im having the same problem So Frustrating. This has been going on for me for ages. Everytime i log in it registered the device-I have 4 devices that are the same computer and browser

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Anonymous
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Message 10 of 15
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Re: Being asked to register already registered devices

same answer as in most 2
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