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Thommo57
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BT sport on Virgin TV go

Error message comes up stating not available in this region

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Travis_M
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Message 2 of 10
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Re: BT sport on Virgin TV go

Hi @Thommo57

 

Thanks for posting on our community forum!
 

Is this issue still ongoing now? How are you getting on with accessing the TVGo app?

 

Regards

Travis_M
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Thommo57
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Message 3 of 10
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Re: BT sport on Virgin TV go

Still not working 

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japitts
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Message 4 of 10
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Re: BT sport on Virgin TV go

Which BT Sport channel is this happening on? And is it on every programme on that channel?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Thommo57
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Message 5 of 10
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Re: BT sport on Virgin TV go

It’s all BT sports channels

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Kath_F
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Message 6 of 10
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Re: BT sport on Virgin TV go

Hi Thommo57, 

Thanks for coming back to us on this one. 

We're sorry to hear this is ongoing for you. Are you connecting to your WiFi home network or using a public open hotspot? Do you have any VPN's active? Just to be sure too, are you accessing the channels from within the UK?

When trying to access other channels, do you get error messages on those too or do they play fine? 

Pop back and let us know how it goes. 

Thanks,

Kath_F
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Thommo57
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Message 7 of 10
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Re: BT sport on Virgin TV go

Hi Kath, using home wi-fi and do have VPNs active. Definitely in the Uk and Tried all channels and now all saying not available in this region.

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Tom_F
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Message 8 of 10
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Re: BT sport on Virgin TV go

Thanks for keeping us updated Thommo57, in all likelihood the issue will be caused by a VPN can you try again without that set up and let us know how you get on? 

 

Tom 

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Thommo57
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Message 9 of 10
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Re: BT sport on Virgin TV go

Yes works without the VPN.

Should I not have a VPN ?
many thanks

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Gareth_L
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Message 10 of 10
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Re: BT sport on Virgin TV go

Hi Thommo57

VPNs are not something that we support 

For reasons like the above 

Gareth_L

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