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Darkwater
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BT sport on TV GO asking me to upgrade

I have BT sport included in my package. When I try to watch it via the app it asks me to ring and upgrade! 

Also the parental PIN is different to my TV how do I find out what it is?

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japitts
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Message 2 of 13
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Re: BT sport on TV GO asking me to upgrade

Which BT Sport channel is this happening on, there's 4 of them?

The default PIN for TV Go is 0000

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Darkwater
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Re: BT sport on TV GO asking me to upgrade

It's the BT sport 2 channel. Please help.

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japitts
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Message 4 of 13
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Re: BT sport on TV GO asking me to upgrade

So you can watch BT1, BT3 & ESPN ok.. just not BT2?

And this isn't program-specific?

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Darkwater
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Re: BT sport on TV GO asking me to upgrade

Screenshot_20210829-000044_Virgin TV Go.jpg

 specificaly I'm trying to watch the British grand Prix qualifying BT sport 2

 

 

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Zak_M
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Message 6 of 13
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Re: BT sport on TV GO asking me to upgrade

Good morning @Darkwater 

 

Welcome to the forums and thank you for taking the time to post. 

 

I am sorry to hear that you are having some issues with your TVGO services. 

 

I can't seem to replicate the issues from here,  are you having the issues with all of the BT sports or just BT sports 2? 

 

Kind regards,

Zak_M

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Darkwater
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Message 7 of 13
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Re: BT sport on TV GO asking me to upgrade

Hi Zack I can watch live shows on all BT sport channels but not catch up. See my previous screen grab. Same on Eurosport. Screen grab attached.

Screenshot_20210830-091058_Virgin TV Go.jpg

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japitts
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Message 8 of 13
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Re: BT sport on TV GO asking me to upgrade

I'd read your previous example of BT Sport 2 not working as being a live programme, not CatchUp/OD.

How are you finding these programmes on TV Go? What menu paths are you following? I'd like to try replicating this.

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Darkwater
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Message 9 of 13
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Re: BT sport on TV GO asking me to upgrade

Japits. From the home screen search

live: MotoGP championship series

And

Best of bikes 

Let us know how you get on.

 

 

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japitts
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Message 10 of 13
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Re: BT sport on TV GO asking me to upgrade

I can't find anything under "Best of Bikes", but I can replicate the MotoGP issue and get the same error.

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