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BT Sport on TV GO asking me to upgrade

I have BT Sport included in my Virgin package, however when signing in to TV Go on the Channel page it is asking me to upgrade. When I sign in on the home page the channels are not appearing at all. 

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Re: BT Sport on TV GO asking me to upgrade

same issues as me..im bed bound this weekend upstairs after just coming out of hospital and I can only get the basic channels on now on tv...not happy as I wanted to watch the ufc now !

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Re: BT Sport on TV GO asking me to upgrade

Hello Rhino87

 

Thank you for taking the time to post on the forums and welcome to the community.

 

Sorry to hear of the TV Go issues experienced, we can understand how frustrating this can be. Can you confirm if it is just BT Sports you're having problems with? Are you able to watch the channel via your set top box without issue?

 

Thanks

 

Rob

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Re: BT Sport on TV GO asking me to upgrade

Hello fastboy

 

Apologies for the TV service issues you've experienced, certainly not the level of service we aim to provide. When you try to watch BT Sports via your set top box does it give you any error messages?

 

Rob

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