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BT Sport 3

Aspect ratio for BT Sport 3 is not correct on virgin go app via PC, have tried multiple pc's and multiple channels it is only BT Sport 3 via the virgin app that shrinks the screen and has black bars either side.  

Anyone else getting this?  Any way to resolve?

Thanks

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Message 2 of 13
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Re: BT Sport 3

Still happening today on BT Sport 3. 4:3 Aspect ratio and other channels are fine.
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Re: BT Sport 3

No update on this?  still showing wrong aspect ratio on BT Sport 3 only.....

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Re: BT Sport 3

Hi vm222,

 

Thanks for your posts and a very warm welcome to our Community Forums!

 

We are aware of this issue and we've got our IT working on it. We apologise for any inconvenience this caused you

 

Kindest regards,

 

David_Bn

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Message 5 of 13
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Re: BT Sport 3

Your engineers are not doing very well. Thats another night of Champions League Football (the third in a row) where the viewing of BTSport via my laptop is ruined by the screen  aspect ratio problem. This isn’t good enough

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Re: BT Sport 3

Hi RobertDonald,

 

Can I ask whether it's like this all the time or just on certain content? Also can you confirm whether it's a browser you're using and if so which one? 

 

Thanks,

 

Lisa

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Message 7 of 13
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Re: BT Sport 3

Hi there

This TV station on Go app is cropped to 4:3 all the time.
Its the same in every browser - Firefox/Chrome/Edge
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Re: BT Sport 3

Good afternoon @Andy17x 

 

Thank you for taking the time to post, we are going to need to raise an IT ticket regarding this, so that I can look further into this I am going to drop you a PM. 

 

Kind regards,

Zak_M

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Message 9 of 13
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Re: BT Sport 3

I'm having the same issue myself! 

I've tried it on the app and via the web portal. 

This has been going on for a few weeks now and is getting a bit annoying

 

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Message 10 of 13
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Re: BT Sport 3

Has this been addressed yet?

I've had this issue for a while and only just managed to find any threads about it. Incredibly frustrating having to watch top tier football (or anything for that matter) at 4:3

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