BT SPORT on VIRGINGO APP

[BrianG1]

Why has suddenly all bt sport channels only displaying " sorry we cant play this at the moment " they played the Europa and Conference games upto 8pm then stopped , why am I paying for only a half a broadcast, this is ridiculas.  I have a good mind to request money back for this.

[newapollo · Accepted solution]

Hi @BrianG1 

I've just tried all 4 BT Sport channels via TVGO on my tablet and all are working.

Do you have problems on any other channels on the TVGO app just now?

Have you tried rebooting?

[Kain_W]

Hi there BrianG1,

Apologies for the issues faced and welcome back to the community.

Can I ask, are you able to view BT Sport today?

Let us know,

[BrianG1]

Hi Kain I think the issue was with the browser for some reason, when i changed browsers to Chrome it worked no problem.  I have no idea why the programs, only on BTSPORT, would just stop displaying a message"sorry we cant play this program at the moment" yet it was playing on chrome via the app??? The first browser was Opera then i tried Edge both were the same but yet Chrome worked, do you have any ideas why a specific browser had access when another two didnt???

Cheers

BrianG

[Martin_N]

Thank you for keeping us updated BrianG1. It could be those browsers have add-on's that are preventing that from playing. 

I would recommend a full wipe of those browsers and trying that again. 

^Martin