I have found out via this community that I need to use the Virgin Go App to watch my recorded programmes away from the TV.
However the programmes play the Audio Commentary and I can’t untick the option.
Can you please tell me how to stop this as it is very very ANNOYING……..
Do you have any profiles set, if you do you may to turn it off for each one.
Is the Audio description turned on, on the main box as this maybe overiding the app.
On the TV GO app the version I have there isn't a tick box, it's a switch left off right on, maybe this is what you meant, that is listed under Accessibility in Settings, have you updated the app recently. Off should be the default, I would have thought.
thanks for your message, I have checked that the audio description is off.
I have not yet set up any profiles.
when I am watching a programme on the app there are 3 icons in the top right of the screen the far left of the 3 is the audio and subtitles I can switch the tick for subtitles on and off but not the audio one.
I believe I have the latest version, I do not know how to force an update.