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kdeciacco57
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Asked to replace (SAME) device every time from Win 10 App

Virgin TV Go bug?

This is about the third time this month I’ve been told to replace a device and I only watch it on ONE… my Laptop???

I’m not using a browser… using the Windows 10 App.  The broadband was down for quite some time due to some virgin works and I now have a ‘new’ IP address.. don't know if that is related?

Maybe it's related to clearing cookies/cleaning registry orsomething similar (I use Ccleaner, Malwarebytes and Norton 360 to keep my laptop running fast and free from Viruses/Malware/etc.

Any help appreciated.

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Gareth_L
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Re: Asked to replace (SAME) device every time from Win 10 App

Hello kdeciacco57

With our App watching online though a browser as soon as the browser has an update. it's recognised as a new device 

I'm not aware if the Windows 10 App has regular updates or not,If it does then this will be the cause 

If not, then let me know and I will look at this in a bit more detail

Gareth_L

kdeciacco57
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Re: Asked to replace (SAME) device every time from Win 10 App

Thanks for your reply and help.

The last 2 times it has been okay, so hopefully it was to do with updates or something...

Thanks again

Ken

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