Ashes cricket

[vander18]

Why can’t I watch sky sports channels on tv go app? It keeps redirecting to sky sports app and shows at locked.

Tony

[newapollo]

Hi Tony

The agreement between Sky and VM is only that VM customers are not  permitted to view Sky Sports channels on the TVGO app.  They need to download and install the Sky Sports app.

Can you post a photo of the screen showing the "locked" message, along with any error codes?

Are you signing in by clicking on the Virgin TV UK icon and entering your My Virgin Media email address and password?

Can you access my-virgin-media using your account email address and password?

[Matthew_ML]

Hey vander18, thank you for reaching out and I am sorry you are struggling to watch the cricket.

Anything on Sky Sports you would need to download the Sky Go version at the login screen you need to click login in with a Virgin Media login.

Once you are logged and if this is included in your package you will be able to watch it. Thanks 

[vander18]

 

 

 this is from Sky Sports App 

[vander18]

 

I can’t see: click login in with a Virgin Media login.

 

[newapollo]

Hi again Tony

Have you downloaded the Sky Sports app?  If so scroll downwards.

[Sabrina_B]

Hi @vander18 .

Thanks for reaching out, Please ensure that prior to watching anything sports related you are logged into the Sky Sports app using the same log in details as your Virgin Media account.

Let us know how you get on.

Sabrina

[vander18]

Thank you all sorted.

[vander18]

Thank you all sorted.