Showing results for 
Search instead for 
Did you mean: 

As per other posts today, devices exceeded

Joining in

Device Registration is not working correctly.

I have been locked out from watch TV on TV Go app on all my devices, because registered devices has been exceeded.

It is not recognising any of the existing registrations as valid on any device.

I tried to replace a registered device, and having done so, it refused to recognise the nbewly registered device as valid. After using up the two available registration slots it has locked me out until 1st October 23.

Please reset the registered devices on my account, and please explain why TV Go device registration isn't working properly.


Forum Team
Forum Team

Hi @TonyW1967 

Thanks for posting and welcome to the community.

Apologies for the TV Go issue - I can see from checking the system you've spoke to the team today and got this sorted.

Best wishes.

Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill