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ElaineC1973
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Apple products not playing programmes

Hi

I'm trying to watch recorded programmes on both iPhone and iPad and getting an error saying out of home streaming is not permitted from virgin box?

Anyone else have this issue?  Also there’s  ! Sign on info and remote control.

Thanks

 

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dannylau
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Re: Apple products not playing programmes

You need to be on your home network to watch recordings

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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ElaineC1973
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Re: Apple products not playing programmes

Thanks I’m on my home network. It used to work fine but then suddenly I’m getting this problem 

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Steven_L
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Re: Apple products not playing programmes

Hey ElaineC1973,

 

Have you been able to get this resolved since you last posted or is the issue still on-going?

 

If still ongoing

Are both of your devices and boxes connected to the same network?

Are your devices connected to a VPN?

 

 

Regards

Steven_L

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ElaineC1973
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Message 5 of 6
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Re: Apple products not playing programmes

Hi

thanks for your response we turned off the box and back on and seems to be working for now

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Steven_L
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Re: Apple products not playing programmes

That's great to hear ElaineC1973. lets hope that you have no further issues with your connection but if you do, please don't hesitate to contact us.

 

Regards

Steven_L

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